---
title: "Why Do I See \"Cannot Be Sent\" To Xero?"
description: Seeing the status of "Cannot be send" on document details page?
---
[Skip to content](https://help.accrets.com/knowledge/why-do-i-see-cant-be-sent#main-content)
English
Show submenu for translations
![Logo - Copy-2.jpg\]](https://help.accrets.com/hs-fs/hubfs/Logo%20-%20Copy-2.jpg?height=40&name=Logo%20-%20Copy-2.jpg)
Open main navigation
Close main navigation
- English
Show submenu for translations
Hello 👋 How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Desk](https://help.accrets.com/knowledge?hsLang=en)
2. [ASSIST](https://help.accrets.com/knowledge/assist?hsLang=en)
3. [Document Details](https://help.accrets.com/knowledge/assist?hsLang=en#document-details)
# Why Do I See "Cannot Be Sent" To Xero?
## Seeing the status of "Cannot be sent" on document details page?
If you are seeing the status of **"Cannot Be Sent"** from the document detail or specific document, it does not mean there is any technical error to send to **Xero**. This means there are **some fields that you may need to edit** the details to send the documents to **Xero** successfully.Â
1\. Click on specific document to **Edit** details
2\. See the document details if there are any **Red box.**
3\. If there are any, please check the data and edit them.
4\. When all the information are edited correctly, status will be changed to **"Can be sent"**
Â
- [ASSIST](https://help.accrets.com/knowledge/assist?hsLang=en#main-content)
- [Getting Started](https://help.accrets.com/knowledge/assist?hsLang=en#getting-started)
- [Document Details](https://help.accrets.com/knowledge/assist?hsLang=en#document-details)
- [Subscriptions](https://help.accrets.com/knowledge/assist?hsLang=en#subscriptions)
- [Xero Integration](https://help.accrets.com/knowledge/assist?hsLang=en#xero-integration)
- [FAQ](https://help.accrets.com/knowledge/assist?hsLang=en#faq)
[](https://Accrets.com)
Accrets International Pte Ltd
Copyright © 2026, Assist.biz